Refund Policy

Waqi subscriptions

Waqi plans are billed in advance for the period you choose (monthly or annual) via our payment processor, Paddle. Your payment is processed by Paddle.com, the Merchant of Record for all our orders.

Cancelling

You can cancel at any time from your dashboard. Cancelling stops future billing; your access continues until the end of the period you've already paid for. There is no partial-period refund for cancelling early.

Refunds

Because access continues for the full period already paid for, we don't offer refunds for unused time within a billing period. If you believe you were charged in error — a duplicate charge, a charge after you'd already cancelled, or a similar billing fault on our side — contact us and we'll investigate and refund it if that's what happened. Nothing here excludes a refund you're entitled to under applicable law.

How to request one

Email info@bilazann.com with your account email and the charge in question, or use Paddle's own support if you'd rather go directly to our payment processor. We aim to respond within 2 business days.